Common questions
How do I know if an outage is my problem or the utility's?
If your neighbors have power and you don't, the issue is very likely within your home's system. Whole-neighborhood outages typically point to the utility grid, though our technicians can help confirm this if you're unsure.
Can a power surge really damage my home's wiring?
Yes, a significant surge can stress wiring and connected devices, and repeated smaller surges can cause cumulative damage over time even if no single event seems severe on its own.
Do you install whole-home surge protection?
Yes, we can discuss whole-home surge protection options if you're experiencing repeated surges or want a preventive measure for sensitive electronics throughout your home.
What should I do immediately after a suspected surge?
Unplug sensitive electronics if you haven't already, and note which devices seem affected. This information helps our technician assess the scope of the surge's impact during diagnosis.
Is it normal for power to flicker briefly during a storm?
Brief flickers during severe weather can be related to grid activity and aren't always cause for concern. Flickering that persists after weather clears, or happens without any weather event, is worth having checked.
Will you charge me if the issue turns out to be the utility's?
Our technicians clearly identify whether the cause is internal or upstream during the assessment, and we'll let you know promptly if it's a utility matter rather than continuing unnecessary diagnostic work.